Privacy Policy

HolidayPrograms helps parents and carers find kids holiday programs in Sydney and send enquiries directly to program providers.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect personal information you provide when you submit an enquiry, contact us, or ask us to update provider information. This may include your name, email address, phone number, enquiry message, suburb, child age range, and program preferences.

We may also collect limited technical information, such as browser type, device information, pages viewed, and approximate location derived from your use of the site.

We collect information directly from you when you use forms on HolidayPrograms, email us, or otherwise communicate with us.

We may collect technical information automatically through cookies, analytics tools, server logs, and similar technologies.

We use personal information to send your enquiry to the relevant program provider, respond to your messages, operate and improve HolidayPrograms, maintain accurate listings, monitor site performance, and manage safety, security, and compliance.

We do not use parent enquiry details to create user accounts, process bookings, or take payments.

When you submit an enquiry, we share the information in that enquiry with the relevant program provider so they can respond to you directly.

Program providers are responsible for how they handle your information after receiving it. You should contact the provider directly if you have questions about their privacy practices.

Some provider and program listing information may be collected from publicly available sources, such as provider websites, social media pages, flyers, community notices, or public directories.

Providers can contact us at hello@holidayprograms.app to request corrections, updates, or removal of their listing.

We may use trusted technology providers to host, store, analyse, or process information. These providers may store or access information outside Australia.

Where practical, we take reasonable steps to use reputable providers with appropriate privacy and security safeguards.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

No internet service is completely secure, so we cannot guarantee absolute security of information transmitted through HolidayPrograms.

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us at hello@holidayprograms.app.

HolidayPrograms may use cookies and similar technologies to help the site work, understand how visitors use the site, and improve the experience.

You can control cookies through your browser settings, although some parts of the site may not work as intended if cookies are disabled.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including handling enquiries, operating the site, resolving issues, and meeting legal obligations.

When information is no longer needed, we take reasonable steps to delete or de-identify it.

Parents do not need to create an account to use HolidayPrograms or submit an enquiry.

Because there are no parent accounts, we do not maintain account profiles, passwords, or account history for parents.

If you have a privacy concern or complaint, please contact us first at hello@holidayprograms.app so we can try to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date shown above.